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After your order ships, we will send you an email with a tracking number and a link to monitor your package's progress. It may take up to 48 hours for tracking to activate.

Orders that have not shipped & are not custom orders can be cancelled with no additional charges. Orders that have been shipped/in transit will be subject to a 15% cancellation fee & will require to be shipped back to our warehouse at the customers expense.

If your item is out of stock, there will an back order message under the product description with an ETA posted. If no eta notice is posted, the item on backorder with no eta. Orders can still be placed while on back order to hold your place in queue. (Not applicable to intl. orders) Email us at sales@carbonimports.ca if you have further inquiries.

An order can only be changed if the order has not been shipped out & is not an made-to order item. Cancellations may be subject to a 20% cancellation fee.

Forged carbon is an option available for most products carbon imports carries. Forged carbon products are made to order and additional charges will apply. Email sales@carbonimports.ca to inquire pricing 

Customers are responsible for any custom fee's imposed by their countries law. Orders shipped from our overseas warehouse are always marked down when shipping from our international location. 

Our inventory count is only applicable for customers located in North America. Orders outside of North America will require upto 7-15 business days for production. You will receive an email if there are any delays past our standard time for production. Please email us at sales@carbonimports.ca if you require specific dates.