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sales@carbonimports.ca

 

Contact us anytime via email, facebook or instagram

 

@carbonimports

 

We ship internationally to all countries

When will my order ship?

Once an order is placed, we will have it shipped out within 3-5 business days. Out of stock items will have a back order notice with an ETA posted under the product description. Please email us if you have any other questions regarding items in stock.

How can i track my order ?

How can i cancel my order ?

Where do you ship from?

How can i tell if an item is in stock?

How can i change my order?

Do you offer forged carbon?

What shipping options do i have?

If you are located outside of North America, your order will be shipped from our international warehouse. All international orders for small items i.e canards, spoilers, mirrors will ship express(7-10days).  Larger items such as Front lips & Diffusers will ship via standard air (10-12 days). If no viable air method is available it will be shipped via sea (20-30days).  If you require the item urgently we can also ship from our Canadian/US warehouse, additional shipping charges will apply. Due to the ongoing pandemic shipping methods are changing daily. We will always try to ship the item via the fastest & safest  method available. 

Do I have to pay custom fee’s?

How can i tell my item is in stock? 

Do you offer a TUV/Materials certificate ?

I received my item but it is damaged

Customers are strongly encouraged to open all items as soon as they are received to thoroughly inspect for any shipping-related damages. Damages due to mishandling by customers or installers are not covered and Carbon Imports will not be responsible for any return or exchange accordingly. If you have received an damaged item please email us immediately & we will have it corrected. Any damages must be reported to Carbon Imports within 5 business days of receiving the item in order to open a claim.

How can i return my order ?

How is the quality of your products ?

All our wet, dry and forged carbon fiber products are made using genuine, light weight, carbon fiber made to resist uv, dirt, grease, oil, snow, freezing temperatures etc. A high grade clear coat finish ensures protection and longevity. All our other products come with necessary tools for installation. All of our products are made to fit like OEM.

Do you offer a warranty ?

Management during covid 19

Carbon Imports is actively monitoring the coronavirus (COVID-19) pandemic. When it comes to items in the mail, we can advise that the PHAC and the World Health Organization (WHO) continue to state that there is a very low risk regarding incoming mail items. Due to recent covid restrictions we are forced to operate at a lower capacity then usual. We thank our customers for working with us during these times.

Shipping during covid 19

Items affected during covid 19

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