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We ship internationally to all countries
When will my order ship?
Once an order is placed, we will have it shipped out within 3-5 business days. Out of stock items will have a back order notice with an ETA posted under the product description. Please email us if you have any other questions regarding items in stock.
How can i track my order ?
Once your order is shipped, you will receive an email along with a tracking number & a link to track your order. Tracking numbers may take upto 48 hours to be active.
How can i cancel my order ?
Orders that have not shipped & are not custom orders can be cancelled with no additional charges. Orders that have been shipped/in transit will be subject to a 15% cancellation fee & will require to be shipped back to our warehouse at the customers expense.
Where do you ship from?
Most of our shipments will ship directly from our Toronto warehouse. If you are an international customer or if your product is not in stock we may have it shipped from our overseas location. Our standard delivery time of 5-7 business days will apply to all orders regardless of which warehouse location it is shipping from.
How can i tell if an item is in stock?
If your item is out of stock, there will an back order message under the product description with an ETA posted. If no eta notice is posted, the item on backorder with no eta. Orders can still be placed while on back order to hold your place in queue. (Not applicable to intl. orders) Email us if you have further inquiries.
How can i change my order?
An order can only be changed if the order has not been shipped out & is not an made-to order item. Cancellations may be subject to a 20% cancellation fee.
Management during covid 19
Carbon Imports is actively monitoring the coronavirus (COVID-19) pandemic. When it comes to items in the mail, we can advise that the PHAC and the World Health Organization (WHO) continue to state that there is a very low risk regarding incoming mail items. Due to recent covid restrictions we are forced to operate at a lower capacity then usual. We thank our customers for working with us during these times.
Shipping during covid 19
We are processing orders in sequence as we normally receive them. Shipment of items not in stock will have an ETA notice posted under the product description. Shipment of in stock items will be shipped out within 3-5 business days. All North American orders will be shipping from our Toronto location. All international orders will ship from our intl’ location.
Items affected during covid 19
We try to keep all spoilers, diffusers and front lips in stock. Due to the recent covid restrictions diffusers & front lips for select models are are facing delays of 4-8 weeks. If your item is out of stock, a back order notice will be posted under the products description with an ETA. Email us at email@example.com if you have further inquiries
I received my item but it is damaged
Customers are strongly encouraged to open all items as soon as they are received to thoroughly inspect for any shipping-related damages. Damages due to mishandling by customers or installers are not covered and Carbon Imports will not be responsible for any return or exchange accordingly. If you have received an damaged item please email us immediately & we will have it corrected. Any damages must be reported to Carbon Imports within 5 business days of receiving the item in order to open a claim.
How can i return my order ?
All returns will be subject to a 25% restocking fee. The item must be returned within 7 days of receipt at the customers expense. The item must be in an acceptable return condition upon inspection by Carbon Imports, or an order cancellation is processed. Original shipping charges are nonrefundable. The refund amount will be credited to the original credit card or payment method used for purchase less any restocking, cancellation, or processing fees.
How is the quality of your products ?
All our wet & dry carbon fiber products are made using genuine, light weight, carbon fiber made to resist uv, dirt, grease, oil, snow, freezing temperatures etc. A high grade clear coat finish ensures protection and longevity. All our other products come with necessary tools for installation. All of our products are made to fit like OEM.
Do you offer a warranty ?
We offer a one year standard warranty on all Ci products to the original purchasee. Our warranty any manufacture failure which includes fading and clear coat failure. Damage due to installation or natural elements will not be covered. The item will have to be shipped back to our warehouse by the customer if deemed warrantable. If you have any more questions feel free to email us.
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