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COVID 19 Updates
Carbon Imports is closely monitoring the coronavirus (COVID-19) pandemic. When it comes to items in the mail, we can advise that the PHAC and the World Health Organization (WHO) continue to state that there is a very low risk regarding incoming mail items
We are processing orders in sequence as we normally receive them. Shipment of items not in stock will require an additional 8-12 business days once your order is received, due to the COVID-19 virus. Shipment of in stock items will be shipped out within 3 business days once received. All orders will be shipping from our Toronto location. Please email us to verify items in stock.
Our diffusers & front lips are currently made to order which require 7-10 business days for production. After production the order will be sent to our UPS facility in USA/CAN which will take 15-20 business days to reach. Once the item is close to being received by our UPS facility you will receive a UPS tracking number which can be used to trace your order as it arrives to your home. All Diffuser orders will be non-refundable. We appreciate your patience as we work around the clock to fulfill each and every order. Once our shipping methods/times are back to normal we will post new updates here.
Once an order is placed, if the item is in stock we will have it shipped out within 2-3 business days. Out of stock items will need 8-12 business days to be produced and shipped. Please email us if you have any questions regarding items in stock.
Once your order is shipped, you will receive an email along with a tracking number & a link to track your order. Tracking numbers may take upto 48 hours to be active.
Orders that have not shipped & are not custom orders can be cancelled with no additional charges. Orders that have been shipped/in transit will be subject to a 35% cancellation fee & will require to be shipped back to our warehouse.
Most of our shipments will ship directly from our Toronto warehouse. If you are an international customer or your product is not in stock we may have it shipped from our overseas location. Our standard delivery time of 5-7 business days will apply to all orders regardless of which warehouse location it is shipping from.
An order can only be changed if the order has not shipped out & is not an made-to order item. Cancellations may be subject to a 20% cancellation fee.
Customers are strongly encouraged to open all items as soon as they are received to thoroughly inspect for any shipping-related damages. Damages due to mishandling by customers or installers are not covered and Carbon Imports will not be responsible for any return or exchange accordingly. If you have received an damaged item please email us immediately & we will have it corrected.
All returns will be subject to a 35% restocking fee. The item must be returned within 7 days of receipt at the customers expense. The item must be in an acceptable return condition upon inspection by Carbon Imports, or an order cancellation is processed. Original shipping charges are nonrefundable. The refund amount will be credited to the original credit card or payment method used for purchase less any restocking, cancellation, or processing fees.
All our carbon fiber products are genuine, light weight, made to resist uv, dirt, grease, oil, snow, freezing temperatures etc.. A clear coat finish ensures protection and longevity. All our other products come with necessary tools for installation.
We ship to all countries worldwide. However the shipping times maybe extended based on your location.