About Us / FAQ's
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COVID 19 Updates
Carbon Imports is actively monitoring the coronavirus (COVID-19) pandemic. When it comes to items in the mail, we can advise that the PHAC and the World Health Organization (WHO) continue to state that there is a very low risk regarding incoming mail items. Due to recent covid restrictions we are forced to operate at a lower capacity then usual. We thank our customers for working with us during these times.
We are processing orders in sequence as we normally receive them. Shipment of items not in stock will have an ETA notice posted under the product description. Shipment of in stock items will be shipped out within 3-5 business days. All North American orders will be shipping from our Toronto location. All international orders will ship from our intl’ location.
We try to keep all spoilers, diffusers and front lips in stock. Due to the recent covid restrictions diffusers & front lips for select models are are facing delays of 4-8 weeks. If your item is out of stock, a notice will be posted under the products description. Please allow up to 4-6 weeks for shipment. Email us at firstname.lastname@example.org to verify your product is in stock.
Once an order is placed, we will have it shipped out within 3-5 business days. Out of stock items will need an additional 4-6 weeks to be produced and shipped. Please email us if you have any questions regarding items in stock.
Once your order is shipped, you will receive an email along with a tracking number & a link to track your order. Tracking numbers may take upto 48 hours to be active.
Orders that have not shipped & are not custom orders can be cancelled with no additional charges. Orders that have been shipped/in transit will be subject to a 15% cancellation fee & will require to be shipped back to our warehouse at the customers expense.
Most of our shipments will ship directly from our Toronto warehouse. If you are an international customer or your product is not in stock we may have it shipped from our overseas location. Our standard delivery time of 5-7 business days will apply to all orders regardless of which warehouse location it is shipping from.
If your item is out of stock, we will post an preorder message under the product description with an ETA. If no eta notice is posted, the item on backorder with no eta. Orders can still be placed while on pre order to hold your place in queue. (Not applicable to intl. orders)
Customers are strongly encouraged to open all items as soon as they are received to thoroughly inspect for any shipping-related damages. Damages due to mishandling by customers or installers are not covered and Carbon Imports will not be responsible for any return or exchange accordingly. If you have received an damaged item please email us immediately & we will have it corrected.
An order can only be changed if the order has not shipped out & is not an made-to order item. Cancellations may be subject to a 20% cancellation fee.
All returns will be subject to a 25% restocking fee. The item must be returned within 7 days of receipt at the customers expense. The item must be in an acceptable return condition upon inspection by Carbon Imports, or an order cancellation is processed. Original shipping charges are nonrefundable. The refund amount will be credited to the original credit card or payment method used for purchase less any restocking, cancellation, or processing fees.
All our carbon fiber products are genuine, light weight, made to resist uv, dirt, grease, oil, snow, freezing temperatures etc.. A clear coat finish ensures protection and longevity. All our other products come with necessary tools for installation.
We ship to all countries worldwide. However the shipping times maybe extended based on your location.