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COVID 19 Updates
Carbon Imports is closely monitoring the coronavirus (COVID-19) pandemic. When it comes to items in the mail, we can advise that the PHAC and the World Health Organization (WHO) continue to state that there is a very low risk regarding incoming mail items
We are processing orders in sequence as we normally receive them. Shipment of items not in stock will require an additional 5-7 business days once your order is received, due to the COVID-19 virus. Shipment of in stock items will be shipped out within 3 business days once received. All orders will be shipping from our Toronto location.
All diffusers & front lips WILL NOT be shipping until further notice. We will continue to process these orders in sequence and will have them produced/stocked so they are ready to be shipped . Once we are able to ship these items, we will have them sent out immediately. We expect the shipping ban to be lifted on these large items in the upcoming weeks.
Once an order is placed, if the item is in stock we will have it shipped out within 2 business days. Out of stock items will need 7-15 business days to be produced and shipped. Please email us if you have any questions regarding items in stock.
Once your order is shipped, you will receive an email along with a tracking number & a link to track your order. Tracking numbers may take upto 48 hours to be active.
Orders that have not shipped & are not custom orders can be cancelled with no additional charges. Orders that have been shipped will be subject to a 35% cancellation fee & will require to be shipped back to our warehouse.
Most of our shipments will ship directly from our Toronto warehouse. If you are an international customer or your product is not in stock we may have it shipped from our overseas location. Our standard delivery time of 5-7 business days will apply to all orders regardless of which warehouse location it is shipping from.
An order can only be changed if the order has not shipped out & is not an made-to order item. Cancellations may be subject to a 20% cancellation fee.
Customers are strongly encouraged to open all items as soon as they are received to thoroughly inspect for any shipping-related damages. Damages due to mishandling by customers or installers are not covered and Carbon Imports will not be responsible for any return or exchange accordingly. If you have received an damaged item please email us immediately & we will have it corrected.
All returns will be subject to a 35% restocking fee. The item must be returned within 7 days of receipt at the customers expense. The item must be in an acceptable return condition upon inspection by Carbon Imports, or an order cancellation is processed. Original shipping charges are nonrefundable. The refund amount will be credited to the original credit card or payment method used for purchase less any restocking, cancellation, or processing fees.
All our carbon fiber products are genuine, light weight, made to resist uv, dirt, grease, oil, snow, freezing temperatures etc.. A clear coat finish ensures protection and longevity. All our other products come with necessary tools for installation.